Clean the drain pump filter

Step by step

1. 1
   Unplug the machine

   Turn the washer off and unplug it. Switch off the water supply if you can reach it easily.
2. 2
   Open the bottom hatch

   Most front-loaders have a small square door at the bottom right. Pop it open with a flat screwdriver or a coin.
3. 3
   Catch the leftover water

   Put a towel and a shallow tray under the hatch. Unscrew the filter slowly — leftover water will come out first.
4. 4
   Clear the filter

   Pull out coins, hair, lint, and anything wrapped around the impeller. Rinse the filter under a tap.
5. 5
   Check the impeller

   Shine a light into the hole. The plastic impeller should spin freely. Remove any remaining debris.
6. 6
   Refit and test

   Screw the filter back until snug, close the hatch, and run a drain or spin cycle. The drum should empty.

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